Terms & Conditions


TERMS & CONDITIONS

ORDERS

  • 10% Surcharge in effect for all orders.
  • Opening order minimum is $1000 of in stock product for immediate ship.  Items indicated with an ETA, Summer 2021, Holiday 2021, Spring 2022 or SOLD OUT are not in stock and do not apply to your opening minimum.
  • Reorders must be a minimum of $500 of in stock product for immediate ship.  Items indicated with an ETA, Summer 2021, Holiday 2021, Spring 2022 or SOLD OUT are not in stock and do not apply to your reorder minimum.
  • Pre-order minimum is $2500 with an "as available" requested ship date.  L+V does NOT guarantee receipt of items on any order.  We make every effort to keep our eye on your order, but there are times items may sell out while waiting on a worthwhile shipment as we do not hold or allocate.  We can only accept pre-orders from existing & established customers.
  • Canada minimum order is $2500 of in stock items for immediate ship.  We only ship via freight to Canada and your customs clearance broker information must be obtained prior to shipping.
  • Available inventory is allocated once your payment has been processed. WE STRONGLY DISCOURAGE "CONTACT BEFORE SHIPPING" OR "1X USE PAYMENTS".  We will contact ONE time via email when your account has either of these requests.  We do not stop shipping once you have been contacted.  We do not hold or allocate inventory until we receive confirmation to ship and your payment has been processed.  Contact prior to shipping and 1x use payments SIGNIFICANTLY delays your process time and can potentially result in lost inventory.
  • Once payment has been processed, your order is sent to our warehouse for shipping and ship time can range from 3-7 business days up to 10-14 business days in peak seasons.  Please contact us to inquire of our current ship time if you need your order by a specific date.  Once your order has been sent to our warehouse for processing we cannot cancel.
  • New orders are worked in with existing orders and will experience a longer shipping window.  This means that existing orders are reviewed in the order of the date that they are received and new orders will be reviewed sequentially.
  • To give you an idea regarding the movement of our inventory, we use a third party shipper. When inventory arrives we ship first come first serve. Those orders we received first are processed first and then on down the line to orders received currently. Using this process with our third party processor and the fluidity of our inventory, we are never 100% sure what items are available until our third party shipper has issued us the invoice.
  • As we are constantly monitoring ALL in house orders, we do not have time to send individual updates. You are welcome to reach out to us at any time to check on the status of your order.
  • Lancaster & Vintage is not able to accept "Hold For Confirmation" orders.
  • Lancaster & Vintage does not sign or agree to vendor agreement forms or conditions. We ship orders according to the terms and conditions listed on this page.
  • Pre-Sale (selling items prior to purchase and receipt) is strongly discouraged. 
  • If you require a specific quantity for a special project, event, subscription box, etc. please choose in stock items and verify the quantity you require with our office.  We cannot guarantee quantities for items we have not yet received.
  • Image use prior to purchase and receipt is strictly prohibited.
BACKORDERS & SEASONAL SHIPPING
  • Backorders ship automatically when the available total is more than $250.  When the total amount is below $250, the back order is cancelled automatically unless there is ample inventory to reach out via email for "add on or cancel" request.
  • A cancel date is required if there are seasonal items you do not wish to receive past a certain date.

CHANGES, CANCELLATIONS & REFUSED SHIPMENTS

  • Changes & Cancellations CANNOT be made while an order is in process at our third party warehouse.
  • All changes to open orders must be submitted in writing via email or fax. Once your changes are made, you will receive a revised copy of your sales order for confirmation.  We cannot proceed with your shipment until your changes have been confirmed.  If your order is in process at our warehouse we cannot make changes until the order invoices.
  • If we determine that the number of changes and/or cancellations are excessive and causing unnecessary, timely and additional work for our office we will cancel the order and you will be asked to order in stock items on an as needed basis.
  • All cancellations must be requested in writing and confirmed. If your order is in process at our third party warehouse we cannot cancel.
  • Refused shipments result in a 30% restocking fee. Shipping charges and surcharges are not refunded.
  • If determined a refused shipment is unwarranted, the account may be permanently closed.

PRICING + DISCOUNTS

  • Prices are subject to change without notice
  • The wholesale prices listed on our website apply to retailers only.
  • Discounts are built in to our tiered pricing structure based on the quantity ordered.  There are no additional discounts beyond the third tier price.

PAYMENT

  • We accept payment by credit card (Visa, MasterCard, Discover and American Express).
  • We are happy to offer a split payment option (using more than one credit card) for orders shipping that are $2500 or greater.
  • We do not offer terms or dated billing.
  • Please note; credit and debit cards on file indicated as a 1x use payment, contact before charging or contact before shipping will delay the processing of your order.  We will email once to the email on file and wait for a reply before processing.  Inventory is not allocated until your payment has been processed and if there is a delay in your response it is possible available items will sell out.
  • If the method of payment on file declines, we will email once regarding and wait for authorization to attempt to run the charge again or you can request we contact to update the method of payment. Inventory is not allocated until your payment has been processed and if there is a delay in your response it is possible available items will sell out.

SHIPPING  

  • We STRONGLY advise "as available" ship dates.  We do not hold or allocate.  We strive to make worthwhile shipments to keep your shipping costs minimal.
  • We do not estimate shipping charges.  They are factored once your order is packed and processed by our third party shipping company. Typically shipping costs range from 10%-15% for densely packed items like florals.  15%-25% for bulkier items like large bells, baskets, fluffy wreaths etc.  25%-35% for closeouts because the cost of the items have been significantly reduced and we are charged the same by FedEx whether we are shipping full price or discounted items.  Shipping rates increase the further west we ship (we are shipping out of Ohio) and when shipping to residential addresses.

  • Lancaster + Vintage does not drop ship.

  • Lancaster + Vintage is not responsible for damages or missing items when delivering to a third party or storage facilities.
  • Some large items must be shipped in oversized cartons, which may result in higher freight costs.
  • Ground shipments are shipped via FedEx Ground
  • Freight shipments are shipped via Pitt Ohio Freight
  • L+V ships via the above methods under our account numbers.  We do not use customer account numbers for shipping.
  • To give you an idea regarding the movement of our inventory, we use a third party shipper. When inventory arrives we ship first come first serve. Those orders we received first are processed first and then on down the line to orders received currently. Using this process with our third party processor and the fluidity of our inventory, we are never 100% sure what items are available until our third party shipper has issued us the invoice.

 

CLAIMS

We make every effort to insure your order leaves our warehouse in good condition. Always unpack cartons upon receipt and examine the contents. All claims for shortages or damaged/defective merchandise must be reported within ten days. Report your claim to claims@LancasterAndVintage.com

Please hold packing materials until disposition is made. Shortages or damage/defective items will be replaced or credit issued. We may issue a call tag to retrieve merchandise at our discretion.

RETURNS

Undamaged merchandise that customers may wish to return are reviewed on a case by case basis.  Request for return must be made within one week of receipt of product. Once a return is authorized, items must be shipped within 5 business days of approval and returned at the customer’s expense. Merchandise returned for any reason must be in original packaging, unpriced, and otherwise unchanged. A 30% restocking fee will be deducted from the refunded purchase price. There is no credit for freight charges. 

NOTE: We are unable to accept any returns for items that are indicated as sold out. All closeout product purchases and sample lots are final sale.

 

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